Frequently Asked Questions

Shipping & Returns

All Products on The Gear Stand are custom printed just for you and are subject to a 2-5 day (depending on the item) handling/printing period before they are dispatched.

We will notify you by email or text when your items have been shipped.

If you do not receive this email for any reason, please email us at support@thegearstand.com to get your tracking number asap.

Although our fulfillment house is located in America, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China.

We offer standard shipping, track and insured shipping and also express shipping in the USA.

Standard shipping takes 1-4 weeks in the USA and 1- 6 weeks for the rest of the world.

Track and insure shipping gives you peace of mind knowing your custom item will be printed first and shipped first, before all others. This also guarantees the arrival of the product with free resends if there are any problems related to shipping.

Express shipping is currently offered only to the USA and is not always available. This improves the speed of the delivery to 7-12 days shipping time and it typically prioritized along with the Track and insure shipping in order for us to get you your package asap!

With this being said, as soon as the package leaves our facility, it is completely out of our hands. We have done all we can to set up the best, most direct shipping lines, but even then things can be delayed past our mentioned times here. The maximum shipping time is 4-8 weeks, after that we would most likely consider the package lost.

At anytime if you have any concerns or questions about your shipping, please contact us at Support@thegearstand.com for the fastest reply.

After placing an order, you can view the order status anytime by simply clicking on the "LOGIN" link at the top right corner of every page of our website. On mobile you will have to tap the 3 lines at the top left of the page and you will see the "LOGIN" link.

From there, you will be able to view information about your order, including the tracking number.

We also send out email and/or text notifications at each stage of the process. Including the tracking info.

Please keep in mind, all orders are printed-on-demand and custom made. COVID-19 regulations have also slowed some ship times down so please be patient with us. Thank you!

You can also CLICK HERE to go to your account page.

If you are ever unhappy with the items you have received in your order, please contact customer service. Do not return any merchandise to us without first contacting our customer service department. 

Products on The Gear Stand are made-to-order and once they are sent to production after ordering, changes cannot be made. We do not hold inventory or stock and therefore we cannot do exchanges. If the mistake was ours, we will gladly send replacements at no cost.

If anything isn't right, please feel free to reach out to us and we will do the best we can to make it right!

General

EMAIL:Support@thegearstand.com

LIVE CHAT:Available on the right side of your screen.

Or use this form.

7 day support - 12PM - 6PM PST

We do! For any wholesale inquiries, please feel free to get in touch with us and we can discuss further. 

Please contact us ASAP at Support@Thegearstand.com, using our live support chat on the bottom right side of your screen or on our contact page HERE.